The Detroit News Transform

Subscriber FAQs

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I am a loyal subscriber - why are you doing this?

Economics. Advertising in this economy is down. Costs are up. Because of the difficult situation facing all businesses and the fact that readership of newspapers across the country has for years been declining, these changes will more directly address the way audiences choose to receive news and information.

I am your customer and I really want my newspaper delivered all seven days. Why can't you do that?

We understand your concerns, and that is why we will continue to print newspapers every day. Subscribers will have access to an electronic “e-edition” seven days a week as part of their subscription. This “e-edition” allows you to see an exact copy of the newspaper – including all the advertising – on your computer. It can be printed out, and will include many additional features such as the ability to change print size, language, and search for specific content relevant to you.

You can experience the sharply improved e-edition online for free by visiting www.edetroitnews.com.

Can I make a separate arrangement with my carrier to deliver the newspaper to my home all seven days?

The Detroit Media Partnership has no plans to offer for sale bulk copies on days without home delivery.

Where can I find single copy editions?

There are more than 18,000 Detroit News retail locations and coin boxes throughout Michigan. Some common stores include CVS, Speedway and other gas stations, 7- Eleven, Kroger and most other grocery stores. For a complete list or the location nearest to you, please go to www.detnews.com/transform.

Why were Thursday, Friday and Sunday selected as the days for home delivery?

Sunday is currently the largest newspaper of the week, with the highest readership. On Thursday and Friday, readers are increasingly using the newspapers to plan their weekends, and the My Weekend and My Time entertainment sections are popular because of this trend. As we currently operate, we also know from spending patterns and from discussions with advertisers that the widest distribution on these days is an important component of their sales and promotional strategies.

Why weren't the prices of home delivery increased to keep seven-day delivery?

Experience and reader feedback tell us that many readers would cancel their subscriptions if prices were raised, and there would not have been enough revenue to support our vast seven-day home delivery operations. In the past, advertising revenue has been strong enough to subsidize home delivery costs; this is no longer the case, we do not see this changing in the future.

As a subscriber, where can I go to find information on how the changes will affect my subscription, or to find out more information about new products and developments?

All subscribers will receive personalized letters notifying them of their subscription payment status, as well as specific options available to them. Additional information is available on www.detnews.com/transform.

What will the newly-designed print editions be like?

This is still a work in progress. Our newsroom staff will share more with you as we approach implementing these changes.

Who receives my comments after I've posted them? Will someone respond to me if I submit a comment or question?

All comments and suggestions will be shared with those planning the changes at the newspaper. We'll use www.detnews.com/transform to share answers to the questions we get. The site will be updated as a way to consistently gain feedback from readers like you.

The electronic editions sound interesting but what if I don't have access to a computer?

For those who do not have access to the Internet, there are more than 18,000 convenient locations throughout Michigan where people can buy The Detroit News Some of these locations include Kroger, Meijer, Speedway, CVS, Walgreens and 7-Eleven, among others. The circulation department is always looking for new locations and welcomes your suggestions. Mail subscription packages also are available on Monday, Tuesday, Wednesday and Saturday.

Why would I pay for the electronic edition when I can get the Web site for free?

The e-edition is an exact copy of the printed newspaper. Our Web site, www.detnews.com, is updated throughout the day and includes interactive features such as video and audio presentations, photo galleries and the ability to post comments.

When will I get the Homestyle section?

This has not yet been determined. Once it has we will share the information.

Will I receive two home delivery days only now?

No. You will receive home delivery three days per week. On Thursday and Friday you will receive The Detroit News, and on Sunday you will receive the Sunday Free Press which includes The Detroit News' editorial page. This package also provides you with seven day access to the e-edition.

What is the cost?

All subscribers will receive customized letters within the next 60 days notifying them of their subscription payment status, as well as specific options available to them. The new standard rates will be $12.00 per month in metro Detroit and $14.00 in the outstate area.

I've paid my invoice in advance - what will happen now?

All subscribers will receive customized letters within the next 60 days notifying them of their subscription payment status, as well as specific options available to them.

I have an invoice that is billed after the conversion date - what do I do?

Please remit payment as it is on your current invoice. Your subscription end date will be adjusted based on the new delivery dates.